ReadySteps Privacy Policy

Overview

Ready Steps LLC builds ReadySteps, a home-learning practice product for children and their parents or caregivers. ABA clinic involvement is optional; families choose whether to request a connection with an ABA clinic. If you connect your child to a clinic, you choose whether it sees all of their progress or only progress from then on. Clinics can't see your account, devices or screen-time settings. This policy explains how we handle information through the ReadySteps website and app.

Information we collect

If you create an account, use ReadySteps, contact us, or subscribe, we receive the information needed to provide those services. This may include your account identifier, email address, subscription status, and information you choose to send. ReadySteps does not directly receive or store full payment card numbers.

As ReadySteps develops, the app may use practice progress, learning goals, reward settings, and caregiver-selected preferences to provide the product experience. Synced progress reporting is designed to use anonymized report identifiers instead of raw account identifiers, and child names are not included in synced attempt records. We update this policy when our practices change and show the new date at the top. We will update this policy before launching features that materially change what information is collected or how it is used.

Joining the waitlist sends us your email address and, if you choose one, your Parent or Clinic role. When you join or leave the waitlist, our servers also receive your device’s internet (IP) address. We use it to limit repeated requests, and it appears in our server request logs. We use your email address and role only to send a confirmation and the access and launch updates you asked for. Remove yourself anytime with the link in any of these emails, or by emailing hello@readysteps.org. We delete your entry 24 months after you join or we last email you, whichever is later, or 30 days after you start using ReadySteps. Our database backups keep a copy for up to 30 more days. Emails we’ve exchanged with you stay in our mailbox until we delete them; ask us and we will.

How we use information

We use information to respond to inquiries, provide support, communicate about product access or updates, and use aggregated, de-identified data to improve and evaluate the service. We do not sell personal information.

Children's privacy

ReadySteps is intended for use with caregiver involvement. We aim to collect only the information needed to provide learning practice, progress, and support features. Caregivers may contact us with questions about data associated with their family.

The ReadySteps waitlist and website forms are for adults. If we learn that an email address we received belongs to a child, we delete it and anything sent with it.

Third-party services

The website is hosted by Netlify and accounts use Firebase Authentication. Consumer subscriptions are managed by RevenueCat. iOS purchases are processed by Apple. These providers receive information needed to authenticate accounts, process purchases, prevent fraud, and maintain subscription access under their respective privacy policies.

FormSubmit processes the website’s contact messages and delivers them to our inbox. Google Cloud stores the waitlist, and Google Workspace (Gmail) hosts our email and sends waitlist emails. Waitlist signup does not create a ReadySteps account or grant app access.

Google Calendar handles walkthrough bookings for clinics; Google receives the details you enter and technical information when you open or load the booking page.

Our website doesn’t use advertising or analytics cookies or scripts, and we don’t track you across other sites or apps or let others do so through ReadySteps. Because we don’t track, Do Not Track signals don’t change anything. The Google Calendar booking embed (only after you click) may set its own cookies.

Delete your ReadySteps account

In the ReadySteps app, sign in to your parent account and open Account & Privacy · Delete account. Review the consequences, manage any subscription, and confirm deletion with your password or Sign in with Apple. An active subscription is not required to reach this option.

Account deletion permanently removes your family's profiles, learning records, plans, billing profile, and device enrollments. Cleanup continues after you close the app; your saved deletion receipt lets you check its progress. New accounts start with an empty family. Use Restore Purchases with the same Apple Account to recover an eligible active subscription.

Deleting an account does not cancel an App Store subscription. Apple continues billing until you cancel. Manage your Apple subscriptions.

Minimal billing reconciliation identifiers are retained for seven years from deletion and then expire. They contain no child, clinical, profile, or contact information. We keep a record of which clinics you allowed to see your child's information, and which staff viewed it, for 6 years as proof of that permission. It does not include your child's name or learning results. Backups expire on their documented schedule; a restored backup must apply deletion records before access resumes. An independent clinic's attribution records may retain an unlinked, inactive identifier, without your login or contact details.

Updated child devices release ReadySteps restrictions when they reconnect or their 24-hour offline protection lease expires. For older app versions, remove ReadySteps under Settings → Screen Time → Apps with Screen Time Access. If the deletion service is temporarily unavailable, retry in the app or contact support.

Contact and terms

Privacy requests, including requests to review or delete your family's data, can be sent to support@readysteps.org. Other questions about privacy can be sent to hello@readysteps.org.

Use of ReadySteps is also subject to the ReadySteps Terms of Service.